RA77 Privacy Policy

ra77 is an online gaming and casino platform operating at ra77.app, serving players primarily in Bangladesh. When this privacy policy refers to "ra77", "we", "us", or "our", it means the ra77 platform and the team responsible for operating it.

ra77 acts as the data controller for all personal information collected through the platform. This means we are responsible for deciding how and why your data is collected and processed. If you have any questions about this privacy policy or about how ra77 handles your data, you can reach us at [email protected].

By using ra77, you acknowledge that you have read and understood this privacy policy. If you do not agree with how ra77 handles personal data, please do not use the platform. You can contact us before registering if you have specific questions about data handling.

ra77 collects personal data in three ways: information you provide directly, information generated automatically when you use the platform, and information received from third-party services such as payment processors.

ra77 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, unless it is directly relevant to a responsible gaming assessment and you have provided it voluntarily.

ra77 uses your personal data only for the purposes described in this policy. We do not use your data in ways that are incompatible with the reason it was originally collected. The main purposes for which ra77 processes personal data are:

• Account management: Creating and maintaining your ra77 account, verifying your identity, and managing your account settings and preferences.
• Payment processing: Processing deposits and withdrawals via bKash, Nagad, and Rocket, and maintaining accurate transaction records.
• Platform security: Detecting and preventing fraud, money laundering, account takeovers, and other prohibited activities. This includes automated monitoring of betting patterns and account behaviour.
• Legal compliance: Meeting our obligations under applicable laws, including anti-money laundering (AML) requirements and age verification obligations.
• Customer support: Responding to your queries, resolving disputes, and providing assistance with your account.
• Responsible gaming: Monitoring for signs of problem gambling and applying responsible gaming tools where appropriate.
• Platform improvement: Analysing usage data to improve the ra77 platform, fix bugs, and develop new features. This analysis uses aggregated, anonymised data wherever possible.
• Marketing communications: Sending you promotional offers and updates about ra77 — but only if you have opted in to receive them.

ra77 does not use your personal data for automated decision-making that produces legal or similarly significant effects, except where required for fraud prevention or legal compliance. In those cases, you have the right to request human review of any automated decision.

ra77 processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contract performance: Processing your data is necessary to provide the ra77 service you have signed up for — including running your account, processing payments, and delivering game results.
• Legal obligation: ra77 is required by law to collect and retain certain data, including identity verification records and transaction histories, for anti-money laundering and regulatory compliance purposes.
• Legitimate interests: ra77 has a legitimate interest in keeping the platform secure, preventing fraud, and improving the service. We only rely on this basis where our interests are not overridden by your privacy rights.
• Consent: For marketing communications and non-essential cookies, ra77 relies on your explicit consent. You can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

ra77 does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the specific purpose:

• Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers have their own privacy policies and are responsible for data they collect directly.
• Identity verification providers: When KYC verification is required, ra77 may share your identity documents with a third-party verification service. These providers are contractually bound to process your data only for verification purposes.
• Fraud prevention services: ra77 may share technical data — such as IP addresses and device fingerprints — with fraud detection services to protect the platform and its players.
• Legal and regulatory authorities: ra77 will disclose personal data to law enforcement, regulatory bodies, or courts when required to do so by law or a valid legal order.
• Business transfers: In the event of a merger, acquisition, or sale of ra77's business, your data may be transferred to the new owner. You will be notified of any such transfer and given the opportunity to delete your account if you do not wish your data to be transferred.

All third parties with whom ra77 shares personal data are required to maintain appropriate security standards and to use the data only for the specified purpose. ra77 does not permit third parties to use your data for their own marketing purposes.

ra77 uses cookies and similar technologies to make the platform work correctly and to improve your experience. A cookie is a small text file stored on your device when you visit a website. ra77 uses the following types of cookies:

• Essential cookies: These are required for the platform to function. They manage your login session, store your security token, and remember your language and display preferences. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics cookies: ra77 uses anonymised analytics to understand how players use the platform — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and cannot be used to identify individual players.
• Security cookies: These cookies help ra77 detect suspicious activity, such as multiple failed login attempts or unusual session behaviour, and protect your account from unauthorised access.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect the functionality of the ra77 platform and may prevent you from logging in or placing bets.

ra77 retains your personal data for as long as is necessary for the purposes described in this policy, or as required by law. The following retention periods apply:

When data is no longer needed and the retention period has expired, ra77 securely deletes or anonymises it. Anonymised data — where it is no longer possible to identify you from the data — may be retained indefinitely for statistical and analytical purposes.

You have the following rights over your personal data held by ra77. These rights are genuine and ra77 will action them within 30 days of receiving a valid request.

To exercise any of these rights, contact ra77 at [email protected] with your account username and a clear description of your request. ra77 may need to verify your identity before processing the request. There is no charge for exercising your rights.

ra77 takes data security seriously and has implemented a range of technical and organisational measures to protect your personal data from unauthorised access, loss, destruction, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and ra77's servers.
• Encryption at rest for sensitive data stored on ra77's infrastructure, including payment details and identity documents.
• Access controls that limit which ra77 staff can access personal data, based on the principle of least privilege.
• Regular security audits and penetration testing of the ra77 platform.
• Two-factor authentication options for player accounts.
• Automated monitoring for suspicious login activity and account access patterns.

Despite these measures, no online platform can guarantee absolute security. If ra77 becomes aware of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you as quickly as possible and take immediate steps to contain the breach.

ra77 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use ra77 or provide any personal information to us.

If ra77 discovers that personal data has been collected from a person under 18, we will immediately delete that data and close the associated account. Any deposits made by an underage player will be returned to the original payment method after verification.

If you believe that a minor has registered on ra77 or provided personal data to us, please contact [email protected] immediately so we can investigate and take appropriate action.

ra77 may update this privacy policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When material changes are made, ra77 will notify registered players via email or an in-platform notification before the changes take effect.

The current version of this privacy policy is always available at ra77.app/privacy-policy. The date at the top of this page shows when the policy was last updated. Continued use of ra77 after the effective date of any changes constitutes acceptance of the updated policy.

If you do not agree with changes to this privacy policy, you should stop using ra77 and request account closure. ra77 will process your withdrawal and close your account without penalty in this situation.

If you have any questions about this privacy policy, want to exercise your data rights, or have a concern about how ra77 handles your personal information, please get in touch. ra77's support team is available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available from any page on ra77.app — look for the chat icon in the bottom right corner.
• FAQ: ra77.app/faq — answers to common questions about accounts, payments, and data.

ra77 takes all privacy concerns seriously. If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.